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How Free Spirit’s Name Centre Differs from Others


Name centres function to offer telecommunications or a service, similar to receiving incoming calls or providing help and recommendation. Every name centre will differ relying on its business, goal, and accountability. On the identical time, every member of the decision centre group is liable for speaking successfully with individuals to offer a excessive degree of customer support.

All name centres are evolving, utilizing new expertise to extend effectivity. At Free Spirit, we proceed to make sure that every interplay with our clients counts. Our intention isn’t just to ship a fantastic buyer expertise but additionally to make significant connections.

We achieve this by specializing in being a caring and compassionate group. This helps us to face out as a journey insurance coverage supplier. Let’s look into extra element about what makes our name centre stand out…

Our name centre group doesn’t clock watch.

Not like many name centres, there’s no set time restrict for our calls. This implies all events can take their time and all data might be exchanged comfortably in the course of the name. Most brokers in name centres are required to hit time targets every time a name is answered. Our group doesn’t have these targets to allow them to deal with being as useful as attainable.

By having extra time to grasp a variety of delicate medical situations and disabilities, they will higher admire every caller’s wants and necessities. This helps them establish which journey insurance coverage coverage will probably be best suited.

call centre team mate

We’re people who work in a relaxed setting.

As our name centre group are much less pushed to hit targets, they’re extra relaxed and this enables them to offer knowledgeable but empathetic service. We intention to place our clients comfortable immediately. They’re immediately reassured that they’re shopping for a coverage from a trusted group who’re centered on giving them the liberty to journey with confidence.

Moreover, our group is located throughout the distinctive and delightful grounds of Stansted Home. This once more helps them chill out after arriving every morning to ship a excessive customary of customer support all through their day.

Because of this, clients stay loyal to us, and charities do too.

where the free spirit call centre team work

A quote from Stephen

“I’m paying for peace of thoughts as a result of I do know it’s a simple course of… I additionally needed to make a declare in 2015 as a result of my father died, and we would have liked to cancel the journey. Nonetheless, it was a simple and useful course of.

That’s why I’d advocate Free Spirit to a very good good friend as a result of getting a quote and making use of for a declare is straightforward to do. All of the individuals are very useful and pleasant, and the questions are requested in knowledgeable method… I admire the medical questionnaire and know what to anticipate now – familiarity.

I do know Free Spirit and P J Hayman provide glorious service and haven’t seemed anyplace else”.

We now have a educated and completed group.

Our name centre group are supplied with ongoing coaching from senior workers members (some have been with the corporate for over 10, 20, even 30 years). They’re all obsessed with offering individuals with appropriate journey insurance coverage to take pleasure in a well-deserved vacation.

Collectively, they’re a group of skilled journey insurance coverage specialists, who proceed to develop their data of many medical situations and disabilities, from frequent diseases similar to Bronchial asthma to uncommon or severe medical situations like Haemophilia.

We now have a various close-knit group.

Our group spans completely different age teams. Nonetheless, this enables us to study from each other to achieve contemporary views each day. As a group, we intention to grasp our buyer’s desires/wants by placing ourselves within the buyer’s footwear.

free spirit call centre team photo

We’re accountable journey insurance coverage specialists.

Not like different companies which will say that they’re out there to help with every side of insurance coverage, we’re who we are saying we’re. We’re a group of journey insurance coverage specialists who go the additional mile to supply appropriate journey insurance coverage for any particular person. No matter their age, medical situation and/or incapacity.

customer quote about call centre team

A quote from our buyer companies supervisor

At our Buyer Service Centre, we prioritise significant connections over clock-watching. No set cut-off dates per name imply our brokers and callers can interact in unhurried conversations. That is particularly essential when navigating by in depth and delicate medical situations.

The absence of stringent targets results in a relaxed environment, permitting our name handlers to offer a caring and empathetic service, instilling confidence in travellers. Our close-knit group, together with our relaxed environment, additional enhances the client expertise with a extremely skilled and skilled workers. This consists of administration taking a practical method to uncommon situations, which means we stand as true specialists.

Our various group spans completely different age teams, making certain a wealth of expertise, placing us within the buyer’s footwear with understanding and empathy.

Turn into a Free Spirit Buyer or share how our name centre group stands out.

Should you dwell with a medical situation and/or incapacity and are looking for journey insurance coverage to go in your subsequent journey, contact our close-knit name centre group. They’ll hear, present recommendation and also you’ll obtain an empathetic service.

Or, if we’ve helped you to journey with confidence, and also you have been pleased with our service, please go away us a evaluate on Trustpilot.



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