Our staff purpose to keep up a kind-hearted and sympathetic perspective, whereas speaking with every buyer. From understanding a buyer’s desires, wants, and any challenges they could face in the course of the buyer journey – they purpose to assist. To make sure all our prospects can supply an appropriate journey insurance coverage coverage, which they’ll put their arms on earlier than leaving house.
Beneath is a case examine and opinions that mirror how our staff focuses upon delivering a kind-hearted customer support.
Marian and her husband have at all times beloved happening river cruises throughout Europe akin to voyages alongside the Danube River. Because of the journey’s intimate and relaxed environment (with fewer individuals on board) they’ve had many refreshing holidays by river boat.
This yr, Marian has determined to plan a river boat cruise to share this wistful expertise along with her daughter. After flying into Munich, they’ll observe the Danube River and drift by way of the center of Bavaria nation to dock into picturesque components of Austria, Germany, and Hungary.
For every river cruise, Marian’s husband normally organises their journey insurance coverage. Nevertheless, this time, Marian sought out to finish it herself. She was completely satisfied to buy a coverage from Free Spirit as a result of the couple have taken out just a few polices with Free Spirit Journey Insurance coverage beforehand after discovering the web site through Google.
In truth, the couple are assured utilizing Free Spirit as a result of they obtained a superb service from Free Spirit’s claims staff just a few years in the past. After Marian’s husband grew to become ailing and required a GP and hospital care in Europe, ‘every little thing was handled completely.’ So, Marian was completely satisfied and assured to go to the Free Spirit web site to supply an appropriate single journey coverage that she knew would cowl her medical circumstances.
The issue she encountered on the web site was associated to utilizing her e-mail and password login particulars after buying her coverage. Marian admits that she is conversant in some varieties of expertise. Nevertheless, she doesn’t sustain with all expertise. Regardless of this, she was not frightened to ask for assist. So, she known as our pleasant staff.
Marian remembers that the 2 younger gents she spoke with have been ‘extraordinarily type and useful…no laughter.’ Additionally, ‘there was no rush that I used to be taking time’. They have been affected person. To make sure that Marian had her coverage handy (if/when she wanted it), our staff additionally requested if she would really like a tough copy posted to her as effectively.
Because of this, Marian feels assured that she has an appropriate coverage from an organization that she is aware of will take care of every little thing completely. Additionally, she has a bodily copy of the coverage that may be referred to.
A quote from Marian
“Had a little bit drawback resulting from a ‘senior second’. Had a little bit drawback on a web page, my fault not the location. So, needed to telephone a few instances. On each events the gents I spoke to have been extraordinarily type and useful.”
There isn’t a concern about whether or not you retain up with expertise. The Free Spirit Group will at all times be type and useful whenever you want help, no matter the issue.
Listed below are extra opinions that illustrate our kind-hearted service.
Our Buyer Service Supervisor Explains…
“At Free Spirit Journey Insurance coverage, we prioritise customer support in every little thing we do, aiming to supply an distinctive expertise for our prospects. In flip, this has contributed to our Belief Pilot score and earned us a number of 5-star opinions on the platform, reflecting the excessive stage of satisfaction amongst our prospects.”
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