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The Shopper Intelligence Awards 2024 are right here!


The long-awaited outcomes of the 2024 Shopper Intelligence Awards are in, showcasing the highest performers within the insurance coverage trade. 

Successful a Shopper Intelligence awards isn’t any imply feat. With the introduction of Shopper Obligation in July, insurers have confronted elevated strain to show their dedication to offering distinctive service, amidst ongoing challenges with claims inflation. These awards recognise the corporations which have efficiently demonstrated their dedication to their clients throughout this tough time.  

Yearly, our Insurance coverage Behaviour Tracker (IBT) surveys almost 50,000 house and motor insurance coverage clients to uncover the reality about their suppliers. We delve into 5 classes: Buyer Belief, Buyer Service, Claims Satisfaction, Buyer Satisfaction, and Suggestion by Clients. These distinctive firms have been recognised for his or her excellent efficiency in all 5 classes, securing their place because the UK’s prime insurers.  

“We’re thrilled to congratulate this yr’s winners,” stated John Smith, CEO of Shopper Intelligence. “Their distinctive capability to take heed to and meet their clients’ wants units them aside within the trade. These manufacturers exemplify the experience and consistency that customers want in an insurance coverage supplier,” stated Ian Hughes, CEO of Shopper Intelligence. 
 

The winners of the Shopper Intelligence Awards 2024 in motor insurance coverage:   

AA
Admiral 
A-plan 
Aviva 
AXA 
Co-op 
Dial Direct 
Direct Line 
Hastings 
HSBC 
John Lewis 
LV 
Extra Than 
NFU Mutual 
QuoteMeHappy 
Saga 
Santander 
Sheilas Wheels 
Tesco 

The winners of the Shopper Intelligence Awards 2024 in house insurance coverage: 

Allianz 
Financial institution of Scotland 
Barclays 
Direct Line 
Halifax 
Hiscox 
Nationwide 
NFU Mutual 
Prudential 
RIAS 
Saga 
Tesco 
First Direct 
Publish Workplace 
Co-op 
John Lewis 
Lloyds Financial institution 
M&S 
NFU Mutual 
HSBC 
Ageas 
Churchill 
LV 
Saga 
Sainsburys 

 *please notice the above winners are in alphabetical order 

In the case of selecting insurance coverage, actual buyer suggestions speaks volumes. Our analysis reveals that customers are over 5 occasions extra more likely to choose a model with awards given primarily based the opinions of actual clients, quite than these awarded solely by trade our bodies. That is what the Shopper Intelligence Awards are skilled in, setting the trade requirements by means of the voices of actual clients. We delight ourselves on recognising the businesses that actually excel in satisfying their clients’ wants and expectations.  

In case your model has been profitable this yr, please get in contact and a member of our staff shall be blissful to talk to you about how we will help you take advantage of your win.   


 Are you a 2023 winner? Enquire about your award in the present day…

Congratulations  – what an achievement! Why? As a result of these awards are primarily based purely on their suggestions – they usually say you’re the model to be with. Now it’s over to you to resolve the way you want to maximise the worth of your award win. Click on beneath to seek out out extra… 

See your brand's winning categories



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