A Wolf in Sheep’s Clothes: The Pitfalls of Treating Telehealth Protection as an “Excepted Profit”

By Sabrina Corlette and Rachel Schwab

January 16, 2024 Replace: H.R. 824 was superior by the U.S. Home of Representatives’ Committee on Training & the Workforce in June 2023. Extra not too long ago, advocates for the measure are pushing to connect the proposal to an upcoming appropriations invoice as a “coverage rider.”

On Tuesday, June 6, the U.S. Home of Representatives’ Training & Workforce Committee will think about a invoice, H.R. 824, that will encourage the proliferation of telehealth protection as a standalone worker profit. Proponents of this laws—a lot of whom stand to revenue from the sale of those merchandise—argue that it could give employers and staff extra reasonably priced choices. Nevertheless, below the proposed laws, standalone telehealth merchandise can be virtually solely exempt from regulatory oversight, posing important dangers to shoppers who might face misleading advertising and marketing of those preparations as an alternative to complete protection.


The supply of well being care providers by way of telehealth modalities expanded dramatically in the course of the COVID-19 pandemic. Though charges of telehealth use have moderated considerably for the reason that top of the general public well being emergency (PHE), they continue to be properly above pre-pandemic ranges.

Federal and state policymakers inspired the usage of telehealth by a number of PHE-related coverage adjustments. For instance, early within the pandemic many staff had been staying dwelling and going through reductions in work hours, typically rendering them ineligible for medical health insurance by their employer. The Biden administration sought to assist fill gaps in entry to well being providers by issuing steerage briefly suspending the applying of group well being plan guidelines to standalone telehealth advantages when provided to workers ineligible for the employer’s group well being plan. This coverage was solely relevant in the course of the PHE.

Ordinarily, any employer-sponsored plan masking medical providers for workers and dependents is topic to Inexpensive Care Act (ACA) and different federal requirements for group well being plans. Thus, absent the PHE-related suspension of the principles, a standalone telehealth profit would wish to adjust to, for instance, mandates to cowl preventive providers with out cost-sharing, the ban on annual greenback limits on advantages, psychological well being parity necessities, and the annual cap on enrollees’ out-of-pocket spending. Nevertheless, H.R. 824 would prolong and broaden on the COVID-era coverage by permitting employers to supply telehealth as an “excepted profit” to all workers—not simply these ineligible for the employer’s main medical plan.

Excepted advantages will be enticing to employers as a result of they don’t seem to be topic to most federal requirements that apply to group medical health insurance, together with client protections below the ACA, HIPAA, and MHPAEA. Dental and imaginative and prescient insurance coverage are among the many most typical kinds of excepted advantages, and plenty of distributors notoriously present inadequate protection. Mounted indemnity insurance coverage, one other excepted profit, is commonly marketed to shoppers as complete insurance coverage protection regardless of masking solely a fraction of enrollees’ precise incurred prices.

Telehealth as an Excepted Profit Would Cut back, Not Improve, High quality Protection

Nothing below federal legislation prevents employers from masking telehealth for workers, both by reimbursing brick-and-mortar suppliers for providing video and audio consultations or by contracting with telehealth distributors comparable to Teladoc. In reality, the overwhelming majority of enormous corporations (96%) and small corporations (87%) presently cowl some type of telehealth providers. Designating telehealth protection as an excepted profit is thus unlikely to broaden staff’ entry to those providers. As a substitute, the proposal poses a number of issues for staff and their households.

First, separating telehealth providers from workers’ well being advantages fractures care supply and frustrates the coordination of take care of sufferers, who will probably must see a special supplier than their typical supply of care to entry coated telehealth advantages. It might additionally topic enrollees to sudden further value sharing, comparable to two deductibles, and trigger confusion about what providers are coated and by whom.

Second, designating telehealth protection as an excepted profit places shoppers in danger by encouraging the advertising and marketing of merchandise which are exempt from vital federal protections. A telehealth insurer might cost the next premium to somebody with a pre-existing situation and refuse to cowl sure therapies, or alternatively, the insurer might deny them protection altogether. Excepted advantages are additionally exempt from psychological well being parity guidelines, can place annual or lifetime caps on advantages, and may impose value sharing for preventive providers, which can deter enrollees from getting the care that they want.

Third, excepted advantages have a troubled historical past, with distributors usually deceptively advertising and marketing these merchandise as an alternative choice to complete medical health insurance. Brokers usually package deal excepted profit merchandise collectively, in order that they seem on the floor like a complete coverage, with out clearly speaking that these preparations don’t adjust to key client protections and go away enrollees at important monetary danger.

Fourth, a standalone telehealth profit that an worker can select in lieu of a serious medical plan might disproportionately hurt decrease revenue staff. These staff could also be inspired to enroll within the telehealth profit, probably packaged with one other excepted profit comparable to a set indemnity coverage, as an reasonably priced different to their employer’s main medical plan. However staff might not understand that these merchandise aren’t topic to the identical client protections as the great group plan and don’t present actual monetary safety in the event that they get sick or injured.


Expanded entry to telehealth providers has been a boon for sufferers, notably these residing in rural areas and those that lack transportation choices or flexibility at work. Employers, to their credit score, embraced telehealth in the course of the pandemic and haven’t seemed again. A whopping 76% of employers with 50 or extra workers predict that the usage of telehealth of their well being plans will both keep the identical or enhance, and a considerable majority of each massive and small corporations imagine that telehealth will probably be very or considerably vital to offering enrollees with entry to a variety of well being care providers, notably for behavioral well being.

Thus, whereas H.R. 824 is touted as increasing telehealth protection, its essential impact would as a substitute be to silo medical providers delivered by video and audio modalities from the remainder of the care supply system, enhance the potential for scams and misleading advertising and marketing, and expose staff and their dependents to well being and monetary danger by rolling again vital client protections.


Leave a Comment