Why We Go the Further Mile for Glorious Buyer Service

Giving our clients nice service is one among our highest priorities. Selecting to go the additional mile to make a buyer comfortable is one among our best achievements.

We go the additional mile for our clients not solely by listening and understanding them, however by empathising. Then utilizing that empathy to fulfill their wants as absolutely as attainable.

Listed below are some case research which illustrate how our knowledgeable staff go the additional mile to ship glorious customer support.

How Free Spirit went the additional mile for Craig.

At present, Craig resides with a mind tumour. After numerous chemotherapy periods he determined a visit overseas together with his accomplice can be a good suggestion to refresh himself and recuperate higher from his remedies. He additionally knew that he’d want journey insurance coverage to make sure he might journey with confidence.

Craig frolicked researching journey insurance coverage suppliers. Frustratingly, some wouldn’t cowl him, regardless of claiming that they have been specialists in medical cowl. After additional analysis and asking round, Craig was launched to Free Spirit Journey Insurance coverage through the Forces Pension Society (FPS).

Our staff had a dialog with him and began the method of producing a quote. Though he was within the course of of getting chemo periods, our staff quickly went again to him – like they mentioned they might. They offered a specialist journey insurance coverage coverage for mind tumours. One bonus was the premium quoted. It was extra reasonably priced than Craig had anticipated.

That is what makes Free Spirit completely different from normal journey insurance coverage insurance policies. We work carefully with our underwriters to cowl most medical situations and disabilities. We are able to even give flexibility to adapt insurance policies to suit a traveller’s wants, whereas most different suppliers are restricted to what their methods say.

A quote from Craig:

“Free Spirit actually went out of their solution to get me coated to journey with a mind tumour and between Chemo periods. They have been extra aggressive than others – which had unaffordable costs within the 1,000s for a 5-day break!”


Free Spirit understands uncommon medical situations.

Our staff makes time to grasp an enormous variety of medical situations, throughout common coaching periods. This coaching ensures we’re additionally conscious of uncommon medical situations and that we will supply journey insurance coverage for the individuals who stay with them.

For example, Neuroendocrine or carcinoid tumours (NETs) is a uncommon type of most cancers. It impacts the neuroendocrine system and causes tumours to kind throughout the physique – often the gut, pancreas, and lungs. The tumours are sometimes slow-growing. By tackling them with aggressive therapy, then present process common scans and consultations to detect new tumours shortly, the situation may be stored underneath management.

Because of this, these dwelling with NETs who attend common scans and consultations should not excessive danger. By understanding a uncommon medical situation like NETs Free Spirit can discover a appropriate journey insurance coverage coverage to offer the quilt clients require, as an alternative of making use of a one-size-fits-all method to everybody.

A quote from Dee who lives with NETs:

“After I tried to clarify my situation, I’d discover that the particular person on the cellphone simply wouldn’t perceive – they couldn’t apply any widespread sense to their system. Free Spirit was the one insurer who took the time to completely perceive my situation and deal with me as a human being – not a listing of medical questions.”

 Two of our Free Spirits in Budapest, Hungary

Free Spirit goes above and past to offer peace of thoughts.

At Free Spirit, we offer peace of thoughts for loyal clients who proceed to journey.

A quote from Stephen – who’s been a Free Spirit buyer for 10 years.

“I’m paying for peace of thoughts as a result of I do know it’s a simple course of… I additionally needed to make a declare in 2015 as a result of my father died and we wanted to cancel the journey. Nonetheless, it was a simple and useful course of.

That’s why I’d suggest Free Spirit to good friend as a result of getting a quote and making use of for a declare is simple to do…I do know Free Spirit present a wonderful service and haven’t appeared wherever else”.

We name you again!

When larger and well-known journey insurance coverage suppliers have declined cowl – and even fail to name you again – Free Spirit’s pleasant staff is right here to help.

A quote from Dee

‘This yr is the primary in a number of that we contacted a competitor. They have been aggressive however not what we have been searching for. And so they by no means phoned again… that’s not the right way to win new enterprise…’

Why does the Free Spirit staff go the additional mile?

At Free Spirit, we consider that everybody ought to have the appropriate to journey – irrespective of their age, medical situation/s and/or incapacity.

Journey frees our spirit and transports us away to create comfortable vacation reminiscences in particular locations with family and friends. The Free Spirit staff goes the additional mile to offer everybody the liberty to journey with confidence.

A quote from our Buyer Providers Supervisor, Jonathan Swatton

“At Free Spirit, we consider in empowering each particular person’s journey. Our latest success in sourcing a coverage for Craig reaffirms our dedication to going the additional mile. We try to offer not simply insurance coverage however confidence, making certain that everybody can embark on their travels with peace of thoughts.”

family holiday

Develop into a Free Spirit buyer – or share how we’ve gone the additional mile

Need the liberty to journey with confidence irrespective of your age, incapacity, or well being situation?  Get a quote.

Have we helped you to journey with confidence? If you happen to have been pleased with our service, depart us a evaluate on Trustpilot.



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