Resulting from our extraordinarily essential buyer assist providers, we’re thrilled to announce that Reckon One has been recognised as an impactful software program selection for companies. To that finish, we’re very proud to obtain the 2023 Greatest Buyer Help Badge from verified reviewers on Software program Recommendation a United States-based person suggestions web site based in 2005.
To make sure individuals really feel assured and knowledgeable of their know-how purchases, Software program Recommendation synthesizes verified end-user evaluations to name out the highest-rated merchandise in particular market classes. These classes embrace CRM, medical and HR purposes, in addition to accounting, bookkeeping and invoicing software program; the merchandise Reckon specialises in…
So how did Software program Recommendation attain the choice to award Reckon One its badge—and what was the standards? With 75+ evaluations so far, Reckon One has earned an total ranking of 4.5 (out of 5) on Software program Recommendation. Our greatest-in-class buyer assist badge was gained by way of our ranking counts in these software program classes: Greatest Accounting; Greatest Billing & Invoicing, Greatest Budgeting & Forecasting and Greatest Bookkeeping.
What are our clients saying about their expertise utilizing Reckon One?
An enormous thanks to our valued customers who took the time to share their post-purchase suggestions. With buyer assist as our prime precedence, we stay up for frequently serving our customers to the perfect of our means. Right here’s a couple of of the most recent Reckon product evaluations on Software program Recommendation.
“I like having the ability to run my enterprise realizing Reckon offers all of the features I would like. I’ve been with Reckon for a few years as all my enterprise wants are coated by Reckon.” – Margie
“I like Reckon. It’s fast to print all of the studies similar to transaction lists and basic ledger. Superb!” – Amy
“It’s straightforward for a non-digital individual like myself. Additionally, behind-the-scenes customer support is respectful and extremely productive.” – Anaban
A few of Reckon’s key buyer assist stats
From our on-line neighborhood to our devoted technical and cloud specialist groups, at Reckon we take buyer assist very significantly. As part of this dedication, we commonly report on our key stats to see how we’re serving to our clients. Right here’s a year-to-date snapshot of 2023.
Reckon’s GM chats about his strategy to customer support and why it’s a prime precedence
To get a greater deal with on Reckon’s philosophy and strategy to customer support, we chatted to our Common Supervisor, Alex Alexandrou.
“Receiving the ‘Greatest Buyer Help Badge’ from Software program Recommendation is an honour, notably as buyer assist is an space during which we try for perfection,” says Alex.
“In my expertise, customer support and expertise prime the listing of a very powerful duties of a enterprise.
“If the character of your buyer’s expertise is detrimental, then on a regular basis, cash, and energy you expended resulting in that time don’t matter. That buyer is now gone endlessly, and rightly so.
“You might have a terrific product, a aggressive worth level and a prime of sophistication staff. All of that crumbles with a single detrimental buyer expertise.
“As I say to my very own buyer expertise staff, ‘one detrimental telephone name might derail your entire effort of gaining that valued buyer’.
“In the event you neglect your customer support, what you are promoting will undergo – and so it ought to! That’s a superbly affordable final result, because the expertise of your buyer mustn’t simply be about your individual enterprise, however about your mission to offer the perfect providers and merchandise you may, to allow them to get the perfect instruments for the job and the assist they deserve.”
Who’s Software program Recommendation?
Software program Recommendation guides companies by way of the software program shopping for course of. By 1-on-1 dialog and trusted insights, Software program Recommendation has helped greater than 900,000 companies discover the fitting know-how for his or her particular wants. Software program Recommendation additionally options over 2 million verified person evaluations.